Refund Policy

This Refund Policy explains how trials, paid subscriptions, and cancellations work for Taskonomy. It should be read with our Terms of Service.

1. Free plan

The Free plan has no subscription fee. There is nothing to refund for Free usage within plan limits.

2. Trials (Starter & Growth)

Starter and Growth may include a 7-day trial with no credit card required. When the trial ends, the organization automatically moves to Free unless you upgrade to a paid plan. Trials are complimentary — there is no charge to refund for an unused trial period.

3. Paid subscriptions

Paid plans are billed through Stripe (monthly or yearly, depending on what you choose). You can manage payment methods and cancel renewals via the Stripe Customer Portal from Organization → Billing.

• Cancellation — cancel before the next renewal to avoid future charges. Access continues through the paid period already billed unless otherwise stated in Stripe.
• Downgrades — switching to Free or a lower plan may reduce seats, storage, and modules immediately or at period end per billing rules in-product.

4. Refund requests

Because Taskonomy is a SaaS subscription with immediate digital access, fees are generally non-refundable once a paid period begins. We may consider goodwill refunds for duplicate charges, clear billing errors, or extraordinary circumstances — contact us within 14 days of the charge with your workspace name and Stripe receipt.

5. Enterprise / custom contracts

Enterprise or negotiated contracts may include different commercial terms. Those written terms control if they conflict with this policy.

6. Contact

Billing questions: [email protected] or our Contact page.